Hola Browser Privacy Policy
Updated on: November 20, 2023
Effective date: November 20, 2023
This protocol version number: 20231120V1
SHANGHAI XIAOCHUAN TECHNOLOGY LIMITED (hereinafter referred to as "Hola Browser", "we", "us", or "our") is the provider and operator of Hola Browser application software and services (hereinafter referred to as"Software").We fully respect your privacy and will do our utmost to protect the security of your personal information. In the process of providing you with products or services (collectively, our "Services"), we may collect and use your personal information based on your consent or in accordance with applicable laws and regulations. This Privacy Policy (hereinafter referred to as "Policy") is meant to help you understand how we collect, use, disclose, process and protect your personal information with regard to your use of Hola Browser products or services, your rights regarding the personal information provided to us, and how we safeguard your rights. This Policy applies to all products and services provided by Hola Browser, including applications for computers and mobile smart terminals, applets, web pages, Software Development Kit (SDK) and Application Programming Interface (API) for use by third-party websites and applications or other possible future forms.
It is important to note that this Policy does not apply to services provided to you by other third parties. You may receive links, content by third parties.Please choose carefully whether to access links, content, products or services provided by third parties. Before submitting personal information to a third party, please read the third party's privacy policy carefully.
In order to ensure that you fully understand this Policy and make independent choices, we try our best to explain it to you in a clear and easy-to-understand manner, and clearly mark or highlight the key reading content(especially bold, capitalized, underlined, etc.), and also pop-up prompts when you use our services for the first time , and guide you to understand the core content of this Policy.
Before using our products or services, providing your personal information to us or allowing us to collect your personal information, please read this Policy carefully to understand our practices regarding your personal information and access it frequently to understand the updates to this Policy. If we update this Policy, we will notify you by announcements in the product or website to let you know about the updates we made. By accessing or using our Services after we have placed such a notice, you are deemed to have accepted the updated Privacy Policy. You can check the "Effective Date" posted at the top of the Privacy Policy for the latest update time.
If you have any questions, please feel free to contact us by the following means:
Privacy@transsion.com
You can also access this Privacy Policy by:
Hola Browser APP> My >Settings >About >Privacy Policy
This Privacy Policy will help you understand the following contents:
1. How We Collect and Use Your Personal Information
2. How We Use Cookies and Similar Technologies
3. How We Store and Protect Your Personal Information
4. How We Share, Transfer and Disclose Your Personal Information and Data
5. How Your Personal Information is Transferred Across Borders
6. Your Rights to Your Personal Information
7. How We Handle the Personal Information of Children
8. Third-Party Service Providers and Services
9. Supplement and Update of the Policy
10. How to contact us
1. How We Collect and Use Your Personal Information
(1) General Overview
Hola Browser firmly believes that the fundamental privacy rights should not differ depending on where you live in the world. Any information relating to an identified or identifiable individual, in particular by reference to the individual's name, identification number, location data, and online identifier or to one or more factors specific to the physical, physiological, genetic, mental of that natural person will be treated as "Personal Information" by Hola Browser, regardless of where such natural person lives.
We only collect the information that is necessary for specified, concrete, explicit and legitimate purposes and will ensure that the information is not further processed in a manner that is incompatible with those purposes. If we intend to use your personal information for other purposes not specified in this Privacy Policy, we will obtain your consent again.
When collecting your personal information, we will collect it in the following three ways, including 1) Information that you directly provide to us (such as your nickname, profile picture, name, and phone number that you actively provide to us when you log in to your account or participate in our marketing activities); 2) We use automated means to collect information generated during your use of the software (such as device information, service log information); 3) Information we obtain from other sources.
You have the right to choose whether or not to provide the personal information when you use Hola Browser products or services or when we have requested. You are not required to provide your personal information to Hola Browser, but in some cases, if you choose not to do so, Hola Browser will not be able to provide you with related products or services, nor will we be able to respond or resolve the problems you've encountered. We will collect and use your personal information only for the purposes described in this Policy. The following describes your personal information that we collect:
(2) Hola Browser main business functions and collection usage scenarios
The main business function of Software is to provide you with web search and browsing, download function, file management, Status Saver function and weather function.
1. Provide you with web search and browsing services
You can search and browse websites or videos through Services, and you can also use the collection function through Services. We save your search records, website browsing records, and website favorite records locally so that you can save your records. You can quickly find the websites you have browsed and favorite URLs. You can delete them through the settings in the product.
When you use the scan function, we will call your camera permission. If you refuse to grant such permission, you will not be able to use the scan function normally. You can manage your permissions at any time through Phone Settings>Application Management>Hola Browser>Camera Permissions, and the paths of different devices may be slightly different.
When you are browsing, you can download the content you are interested in through Services. After the download is complete, we will record your download history for your review. At the same time, you can manage the downloaded files through Services. When you use the file management service, this service will show you the downloaded applications, which can be installed and opened through Services. At this point we will call your mobile phone storage permissions. This permission is required for download functionality. You can manage your authorization at any time through Phone Settings>Application Management>Hola Browser>Storage Permissions. Paths may vary slightly for different devices.
2. Provide you with the Status Saver feature
If you are a Whatsapp user, the Status Saver function can help you save the status of the Whatsapp application that has been cached in your device through Hola Browser to the local storage space, so that you can view it at any time. At this point we will call your mobile phone storage permissions. This permission is required for download functionality. You can manage your authorization at any time through Phone Settings>Application Management>Hola Browser>Storage Permissions, and the paths of different devices may be slightly different.
3. Provide you with weather services
You can enable the weather service in Hi Browse. In order to provide you with local weather information, we need to obtain your fuzzy geographic location information. At this time, we will call your geographic location permission, which is necessary for this function. You can manage your permission grant through mobile phone settings > application management > Hola Browser at any time, and the path of different devices may be slightly different.
4. Provide you with advertising and marketing services
During your use of Hola Browser's products and services, our advertising partners may collect your device usage information, advertising interaction information, and show you relevant promotional content (including more relevant personalized advertising content). We will strictly protect your privacy during this process. Our partners may combine the above information with other information (including information across different services or devices such as computers, mobile phones and other connected devices) to provide and improve the quality of advertising services. You reserve the right to opt out of receiving personalized advertisements and oppose user profiling at any time, including identity analysis for direct marketing and automated decision-making purposes. To exercise these rights, contact us at Privacy@transsion.com
Please understand and agree that the information you submit on the advertisement page is collected and used by third-party advertisers or advertising companies, and they are responsible for protecting the personal information you submit. When you use this third-party service, you need to be bound by its privacy policy, please read their privacy policy carefully.
5. Improving our products or services
In order to ensure that you can use our products and services normally and provide you with comprehensive after-sales service, we will collect information about your device and SIM card, including:
(1) Device or SIM-related information. When you start using this software service, we will receive and record information about the mobile device you use based on your specific operations in the software and the specific permissions you have granted during software installation and use (including mobile phone brand, mobile phone model, operating system version information, unique device identifier, mobile device CPU model, mobile device settings, system language, network device hardware address, IP address,installation package name and version number information of game applications installed on the mobile phone, device environment software and hardware feature information),hardware device identification GAID (Google Advertising ID),Information about the version number of the app and the location of the mobile device (Including the country or region location information of your authorized mobile phone and network access method) and SIM card information.
(2) Log information. When you use our products or services, we may collect certain information and store it in log files, including app activation time, access time, access frequencies, usage time, event information (errors, crashes, restarts, upgrades), in-app behavior records, browser access URL ,and other log information generated by using devices.
The above information will help us ensure that the application is compatible with your device and provide you with application update services in a timely manner. At the same time, we will analyze product performance based on your service log information and device information to improve our service quality.
6. Provide you with message push service
We may also push service notifications and other messages to you based on your device identifier, operating system version, network information, and information about your use of this app. To turn off push notifications, you can withdraw your consent by going to My > Settings > Notifications.
7. Provide you with online feedback channels
If you encounter any problems during use, you can contact us through our online customer service and ask for help. We may collect the abnormal problem description or screenshot you provide, the contact information you provide (email, mobile phone number, call records and content or other contact information you left), and combined with your device information and application version information, we will record relevant problems for you, provide solutions and results, and get in touch with you. If you do not cooperate in providing such information, we may not be able to provide you with this service, but it will not affect your use of other functions of this software. When you upload a screenshot, we will need to access your storage permission. You can manage your permission grant through Phone Settings>Application Management>Hola Browser, and the paths of different devices may be slightly different.
(3) Other situations where your information may be collected
Under the circumstances permitted by some laws, we may obtain from other individuals, commercial entities, public channels or other third parties indicated by you,other partners who provide our products or services and assist us to ensure information security and prevent fraud and obtain your personal information through other legal means. We will explain to you when collecting and obtain your consent.
We may also collect other information about you, your equipment or the use of services through other methods, which will be explained to you and obtained your consent at the time of collection.
In order to better improve our product layout and provide you with better services, we may conduct research, statistical analysis and forecasting on the collected information in an anonymous manner (including using anonymized data for machine learning or model algorithm training), We will take technical measures and other necessary measures to process the collected personal information, so that the data cannot be re-identified to a specific individual, nor can it be recovered. According to applicable laws and regulations, the use of such processed data does not require further notification to you and your consent.
2. How We Use Cookies and Similar Technologies
1. What are Cookies and Similar Technologies
With the iterative update of our product functions, in order to ensure the normal operation of this software, provide you with an easier access experience, recommend content or advertisements of interest to you, etc.We may store small data files called Cookies on your mobile device in existing or future products and services. Cookies usually contain identifiers, site names, and some numbers and characters. Our websites, online services, interactive applications, email and other information services may use Cookies and other similar technologies such as Pixel Tags and Web Beacons. We generally treat information collected by Cookies and similar technologies as non-personal information as they do not contain any of your personally identifiable information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by the laws of the countries concerned, we will also follow the laws of the countries concerned.
2. Why we use Cookies and Similar Technologies
We and our partners use Cookies or similar tracking technologies to better understand the use of mobile software on your device, to understand how often you use the app, events that occur within the app, cumulative usage, performance data, and where the app is downloaded from.
We will not use cookies for any purpose other than those stated in this Policy. You can manage or delete Cookies according to your preferences. You can clear all cookies saved on the mobile device through the path provided in the "My>Settings>Clear History" option in this software.You can also choose not to be tracked, quit advertising based on interest preferences, etc. by deleting cookies and restoring (clearing) mobile terminal settings (content and data).
3. How We Store and Protect Your Personal Information
1. How we store your personal information
The personal information collected with your consent will be stored in accordance with the laws and regulations on the personal privacy data protection of the countries concerned. To the extent not prohibited by local laws and regulations, we may also store the collected personal information in countries or regions outside the country where the business is located.
Currently, Hola Browser may store your personal information in: India, Frankfurt. In particular:
The personal information collected and generated during our operations in India will be stored on servers located in India.
Personal information collected and generated by our operations in other regions will be stored on servers in Frankfurt.
In the future, according to business conditions, we may introduce servers in other regions or countries, and we will update this policy at that time.
Whether we store personal information in the country where the business is located, or in other countries or regions to the extent that doing so does not violate laws and regulations, we will retain it in accordance with the relevant laws and regulations on data storage. At the same time, we will consider the characteristics, scope and purpose of personal information processing, the risks that may be encountered in the processing, and the serious consequences caused by the damage, etc., and implement the necessary security measures. For example, we will use encryption and de-identification methods to store the personal information collected. At the same time, we will store according to the minimum storage period requirements for the information required for business development, unless you agree to extend the retention period or are permitted by law. For data that exceeds the storage period, or data that you request us to delete, we will delete said data accordingly or take other appropriate measures without violating the relevant laws and regulations.
2. How we protect your personal information
We will take other necessary measures to protect the security of your personal information and prevent data from being misused, unauthorized access, and unauthorized modification, disclosure or destruction, etc.
We implement security safeguards designed to protect your personal information and regularly monitor our systems for possible vulnerabilities and attacks, and we will use administrative, technical and physical protection measures to protect your personal information by considering the nature, processing methods and security of personal information. We are constantly working to improve on these safeguards to keep your personal data secure.
Nevertheless, we need to remind you that no matter how perfect the measures are, there is no absolute guarantee of avoiding the occurrence of data storage security incidents. If a data breach event occurs, we will report it to the corresponding regulatory authorities as required by the relevant laws and regulations, and provide the type of personal data involved in the breach, the number of data subjects, the possible consequences of the breach, and the remedial measures we intend to take according to the requirements of the regulatory authorities. We will take the best possible measures to remedy or mitigate the damage and consequences of data breach. When permitted or required by laws and regulations, we will inform you of the possible consequences or significant damage to you in a timely manner, so that you can take appropriate measures promptly to protect your rights as much as possible.
There is no absolutely safe website, Internet transmission, computer system and wireless connections. In addition to the necessary protective measures we have taken, users have to strengthen the awareness of privacy security risks. For example, when you access third-party websites, links, products or services from our services, for the security of any data collected by those websites, links, products or services, please read through the terms and conditions of those third-parties carefully. We do not take any legal responsibility for data security issues caused by such third parties. If you find that certain contents, advertisements or features in our websites, products or services may be provided by a third party and may possibly endanger your privacy and security, please contact us promptly, as we will handle it with priority in accordance with laws and regulations.
4. How We Share, Transfer and Disclose Your Personal Information and Data
When sharing, transferring, and disclosing your personal information, we uphold the principles and requirements of minimization, necessity, and legality. Under normal circumstances, we do not share, transfer or disclose your personal information externally. However, to the extent permitted by applicable laws and regulations, we may share, transfer and disclose your personal information in the following situations:
1. How we share your personal information
We do not sell any personal information to third parties. In order to provide you with timely services, your personal information may be shared with Hola Browser affiliated companies. We will only share your information within Hola Browser affiliated companies for legitimate and explicit purposes, and only share the information necessary to provide the services, and are bound by the purposes stated in this Privacy Policy. If a purpose concerned is not included in this Policy, we will state it in the corresponding privacy policy or notice of the specific product or service.
We may share the necessary personal information with authorized third-party partners (including technical service providers, data storage service providers, third-party SDK service providers, etc.) for the performance of certain features or to provide you with better service and a better user experience. In particular:
(1) In order to provide you with a better service experience, we will share your device identification code (GAID/IDFA) information with our advertising service providers so that we can display selected advertising content for you.
(2) Our data storage service provider will provide cloud storage services to ensure the normal operation of the product; our data analysis service provider will perform data processing to generate statistical data to help us improve service quality;
(3) When you turn on the weather service, our service provider will help us provide local weather information based on your city/region;
(4) When you use the video browsing service, our video content provider will obtain information such as your geographic location information in order to provide you with content that meets the requirements of current country/region laws and regulations, etc.,You can review their privacy statement at https://policies.google.com/privacy?hl=en-US.
We uphold the principles of minimization, necessity, and legality to carry out such sharing. Before sharing information, we will sign strict confidentiality agreements with authorized partners and require them to take relevant confidentiality and security measures to process personal information in accordance with this Policy and applicable laws in your jurisdiction. In addition, we will also require them to provide data security capabilities and information security qualifications (e.g., grade protection assessment, information security management system).
When we embed the SDK of an authorized partner or other similar applications in the Software, we will notify you promptly and request the SDK service provider that obtains the information to protect your data security. Specifically
| S/N | Source of third-party SDK | Purpose of collecting personal information | Types of Personal Information Collected | Privacy Policy Link |
|---|---|---|---|---|
| 1 | ADJUST SDK | Provide data statistical analysis services | Device identification code, IP address, in-app behavior records, in-app event information | https://www.adjust.com/terms/privacy-policy/ |
| 2 | Hisavana SDK | Advertising Push Service | Device information, ad interaction information | https://h5-src.eagllwin.com/doc/rule-detail.html?id=48 |
| 3 | Twibida SDK |
Service message push | Device information, App information. System information | https://www.twibida.com/privacy |
| 4 | Firebase SDK |
Provide data statistical analysis services | Device identification code, IP address, in-app behavior records, in-app event information | https://firebase.google.com/support/privacy |
In order to provide evaluation, analysis or other business services, we may also share your non-personal information with third parties. For example, we may use aggregated data to help partners (e.g., advertising service providers) understand the effectiveness, feedback and usage trends of their services.
In the event of a merger, acquisition or bankruptcy liquidation, asset transfer and other related transaction, if a personal information transfer is involved, we will require the new entity or organization holding your personal information to continue to be bound by this Policy through an agreement or other appropriate measures, and we will require such subject to take confidentiality and security measures of a degree no less than the requirements of this Policy to process personal information.
2. How we transfer your personal information
Hola Browser will not transfer your information to any other parties, except in the following circumstances:
(1) Obtain your explicit consent.
(2) If Hola Browser involves in a merger, acquisition or sale of all or part of its assets, which may affect your personal information, we will issue a prominent notice via email and/or on our website or other appropriate methods to inform you of any changes in the ownership and your rights of your personal information, and any choices you may have about your personal information.
(3) In the case that has been explained in this privacy policy or notified you by other means.
3. How we disclose your personal information
According to the legal requirements, legal procedures, litigation and/or requests from government departments and authorities, Hola Browser may need to disclose your personal information. If the disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance, we may also disclose information about you.
Additionally, we may share your personal information with:
(1) Our attorneys, lawyers, accountants, auditors, or similar consultants, when we request them to provide professional advice.
(2) Investors and other relevant third parties, if there is an actual or potential sale or other corporate transaction and is related to an entity within our group.
(3) Other third parties, for example, the disclosure of specific information with your authorization.
5. How Your Personal Information is Transferred Across Borders
For the purposes described in this Policy, and to the extent permitted by applicable local laws and regulations and with your authorized consent, we may transfer your personal information to these resources or servers for storage or processing, we may also transfer your personal information to third-party service providers and business partners and your data may therefore also be transmitted to other countries or regions. The privacy protection laws of these countries or regions may be different, and the jurisdiction in which these servers are located may or may not protect personal information to the same standards as in your jurisdiction. However, we will still strive to comply with our Privacy Policy to protect your personal information, and we will follow the legal requirements of the country or region where the personal information is located to carry out the corresponding cross-border transfer and other processing of personal information.
If we transfer personal information outside your jurisdiction, whether to our affiliates or third-party service providers, we will comply with applicable laws. We will take appropriate security measures and safeguards to make sure that all such transfers meet the requirements of applicable local data protection laws.
6. Your Rights to Your Personal Information
As a data subject, you have a series of rights to your personal information, including the right to confirm, access, correct, delete, withdraw consent, and lodge complaints (hereinafter referred to as "request").We fully understand and respect your rights, and such rights will be subject to specific exclusions and exceptions under applicable laws. We will also take active steps to ensure that your rights are effectively protected. However, please understand and note that for security reasons, we may need to verify your identity before processing your request. In principle, we do not charge a fee for your lawful and reasonable request. However, for repeated requests that exceed reasonable limits, we will charge a certain reasonable fee within the scope permitted by applicable laws based on actual management expenditures depending on the situation. We may reject requests that are unreasonably repetitive, require excessive technical means (for example, to develop new systems or fundamentally change existing practices), pose risks to the legal rights of others or are extremely impractical, or violate the mandatory provisions by law.
1. Right to confirm and access: We inform you how we collect and process personal information through this Policy or in the form of a privacy policy or notice of the specific product or service. You have the right to confirm or reject such collection and processing via a check box or other methods. However, after you reject, some features that require your explicit authorization and consent to use may no longer be available. For the personal information you have provided to us, you can directly inquire in the interface of our products or services. For those that you are unable to access, you can send an email to Privacy@transsion.com. We will handle it promptly after receiving your email.
2. Right to correct and delete: When your personal information is changed, or when you find that your personal information collected and processed by us is inaccurate or incomplete, you have the right to ask us to make corrections or additions. You can directly correct or modify some of your personal information on the relevant product/service function pages. When your personal information collected by us has fulfilled the purpose of collection or is no longer required, or when you find that our collection and processing of your personal information violates the provisions of laws and regulations or this Privacy Policy, you have the right to ask us to delete the relevant personal information. For personal information that we have not provided you with a channel for correction or deletion, you can request that it be corrected or deleted by contacting Privacy@transsion.com.
However, we may not grant your deleting request in some situations, for example, if you ask us to delete your transaction data when Hola Browser is legally obligated to keep a record of that transaction to comply with the applicable local law. Please also kindly note that if you request to delete your information from our products and services, we may not remove the corresponding information from the backup system immediately due to some applicable local laws and technological limitations, however, we will securely store your personal information and isolate it from any further processing until the backup is updating or can be deleted or be made anonymous.
3. Right to withdraw consent: To achieve the respective features of our various products or services, we will require necessary personal information in accordance with the applicable local laws. This is described in the "How We Collect and Use Your Personal Information" part of this Policy. You can withdraw your consent previously granted to us for a specific purpose by deleting information, turning off device features, and requesting to withdraw consent, including the collection, use and/or disclosure of your personal information that we manage or control. You can contact us by email to Privacy@transsion.com for related operations. We will process your request within a reasonable time after you send the request, and thereafter will not collect, use and/or disclose your personal information in accordance with your request.
If you withdraw your consent, you may not be able to continue receiving the part and/or full benefit of Hola Browser's products and services. The withdrawal of your consent or authorization will not affect the validity of our previous processing activities based on your consent.
4. Right to complain: You have the right to lodge a complaint by sending us an email at Privacy@transsion.com. We will respond promptly after receiving your complaint. If you are unsatisfied with our response, especially if our processing of personal information violates your legitimate rights and interests, you may refer your complaint or report to your local statutory personal data protection department, or file a lawsuit with a competent court.
5. Right to control your privacy settings
You have the right to control your privacy settings, through which you can restrict our collection, use, disclosure or processing of your personal information. For example, you can choose to turn on or off the functions and permissions of "location access","storage permissions"; you can also obtain more detailed information about the security status of the device in "settings". If you have previously agreed to enable the corresponding permissions or agree to our use of your personal information based on the aforementioned business scenarios. You can turn it off through Settings > App Management > Permission Management or contact us at Privacy@transsion.com to change your decision.
6. Right to cancel service or account
If the service provides an account function, you can request to cancel your account through the cancellation path provided in the service or by contacting us at Privacy@transsion.com. Please be careful to cancel your account. You know and understand that after you cancel your account, we will stop the products and services based on the account. Unless otherwise specifically required by the laws applicable in your region, we will delete the corresponding personal data under your account at the same time. If you are authorized to log in to this service through a third-party account, please apply to the third party to cancel your account.
7. Rights in some jurisdictions
Particularly, according to the applicable laws of some jurisdictions, you may have the following data subjects rights:
(1) Right to restriction processing. You have the right to request our restriction on the processing of your personal information. We shall consider the grounds regarding your restriction request. If the grounds are in the compliance with applicable data protection laws, we will process your personal information under applicable circumstances in such laws and notify you before the restriction of processing is lifted.
(2) Right to automated decision-making You have the right to refuse the processing based on automated decision-making, including profiling and other automated processing which may have legal or similar effects on you.
(3) Right to data portability. You have the right to apply for your personal information to be transmitted to another data controller in a structured and commonly used format.
We have the right to refuse to process your requests or only respond to some of your requests where an exemption applies or when we are otherwise entitled to do so under applicable laws. For example, some requests are manifestly unfounded or obviously excessive or it requires the disclosure of information of third parties.
7. How We Handle the Personal Information of Children
Hola Browser's products and services are not intended for children under the age of 14 or the equivalent age prescribed by law in your jurisdiction (The laws and regulations of different countries or regions have different criteria for determining the age of children. We will define children based on the laws and regulations of the specific country or region where we operate), We will not actively collect personal data from children, nor will we use children's personal information for marketing purposes. If you find that a child’s information has been collected to us without the awareness of the legal guardian, please send an email to Privacy@transsion.com to contact us. We will remove the relevant information as soon as possible. If we find that we have collected the personal information of a child without the prior consent of a verifiable guardian, we will also remove the relevant content as soon as possible.
8. Third-Party Service Providers and Services
When you use Hola Browser products or services (such as life service, online customer service, etc.), you may receive links to third-party websites or content and services provided by third parties other than us, and some third parties’ products or services can be accessed in the form of SDKs and others. You can choose whether to visit or accept the third-party websites, products, and services at your sole discretion. Our Privacy Policy does not apply to products and services provided by any third party. Since we are not able to substantially control a third party, we are not responsible for the third party’s collection and processing of your personal information. Therefore, when you submit any information to a third party, please carefully review the third party’s privacy policy and take care of your personal information.
9. Supplement and Update of the Policy
We reserve the right to update or modify this Policy from time to time in order to reflect the changes in our business, technology and applicable law and practice. If there is any modification to this policy, we will post the latest policy here (this page), or notify you by publishing it separately. Please pay attention to this page or the notices we send to you regularly to keep abreast of the update of this privacy policy. Although this Privacy Policy may be modified, your rights under this Policy will not be diminished without your explicit consent.
We will ask for your explicit consent again in accordance with applicable laws before we collect additional personal information from you or when we use or disclose your personal information for new purposes. If you continued use of the products and services on the website, mobile and/or any other device constitutes your agreement to the updated Privacy Policy.
The content of Hola Browser products or services described herein may vary according to the type of product you use, your system version, or requirements of local laws and regulations.
10. How to contact us
If you have any comments, questions or concerns with respect to our Privacy Policy or practices of personal information protection, please contact us via:
Email: Privacy@transsion.com (Note: This mailbox is used for receiving messages related to our Privacy Policy or our protection of personal information only)
We will review your privacy or personal information requests as soon as possible and respond to you in 15-30 days after verifying your user identity. If your request itself involves any complicated or significant issue, we may ask you for more information.
If you are not satisfied with our response, especially when you believe that your legitimate rights and interests have been violated by us, you can seek remedy from relevant data protection regulatory authority in your jurisdiction. If you consult us, we will provide information on the relevant complaint channels that may be applicable based on your circumstance.
Thank you for your time to read our Privacy Policy!